The UK’s Civil Aviation Authority (CAA) expressed “specific concerns” about Wizz Air’s handling of complaints in Great Britain, finding it unacceptable that there were more unpaid compensation and unresolved complaints than competitors.
The body found that for every million airline passengers there are 811 complaints in the UK that Wizz Air has not resolved,
Thus the complainant has to turn to independent bodies if they want to get a solution to their problem – note does not depend on Article a hvg. hu.
This figure far outstrips even the second worst statistician, Royal Brunei Airlines, which has 555 complaints to an independent body per million passengers.
Apart from this one company, everyone else has less than half of such cases:
EasyJet has 245, Ryanair has 235 and British Airways has 166 and is also expected per million passengers.
Passengers have every right to hope that their grievances will be resolved promptly and effectively and that they will be treated fairly, said Anna Bowles, one of the chiefs of the CAA. As he added, Wizz Air’s poor stats, as well as the fact that they have a high number of sentences handed down, raise serious concerns.
“We have made it clear to Wizz Air that their behavior is unacceptable and we expect to resolve backlog complaints before Christmas.” Bowles said, adding that they will continue to monitor the case closely and will not hesitate to take further action if necessary.
Wizz Air issued a statement of apology stating that 91 percent of the record number of complaints had already been resolved and that they had doubled the number of their customer service staff.
