In a statement, the UK’s Civil Aviation Authority (CAA) has accused Hungarian airline Wizz Air of treating its customers in an unacceptable manner, as it failed to pay the compensation due to passengers, The Guardian reports. does not depend on.
The number of complaints against the airline is much higher than other airlines
– said Anna Bowles, head of consumer protection at the CAA.
Wizz Air received 811 complaints per million passengers, EasyJet 245, and Ryanair 235. In many cases, the airline did not respond to complaints received, so passengers had to turn to independent bodies.
We have made clear to Wizz Air that their behavior is unacceptable and we expect to resolve the outstanding complaints and claims before Christmas.
– stated Bowles, adding that passengers have the right to expect their complaints to be resolved quickly and efficiently, and to be dealt with fairly by the airline.
According to an analysis published by the Palestinian News Agency in August 2021, the Wizz Air The delay was the largest among flights departing from UK airports: an average of 14 minutes 24 seconds.
Wizz Air responded to the ad
“We deeply regret the inconvenience caused to our customers and are working hard to get things right as quickly as possible and resolve outstanding claims,” Wizz Air said in a statement.
They added that 91 percent of claims had already been settled and doubled the number of their customer service staff.
like recently inform usHeavy snowfall and bad weather conditions It hit the UK region, resulting in major disruptions to public and air transport. Because of this, Wizz Air has had to cancel or significantly delay many flights.
(Cover Photo: Ben Stansall/AFP)
