“If you're sick before a trip, keep it a secret,” writes columnist Joanna Chiu. XAfter airline staff removed him from a WestJet flight before takeoff for “using the bathroom too much,” he wrote. independent. The incident reportedly occurred in January.
I was just kicked off a WestJet flight from Mexico because I had an upset stomach and went to the bathroom multiple times before takeoff. They do not promise rebooked hotels or flights. I took the medicine and started to feel better
Joanna Chiu wrote in her article.
He warned potential passengers: “If you get sick before the flight, keep it a secret…”
When I got off the plane on my own, I left my money with my fellow travelers and the WestJet supervisor refused to pay for my taxi to a hotel twenty minutes away. He called a guard to intimidate me, but when I burst into tears, the guard told me the truth
he wrote, adding that he filmed the exchange with the guard, but a WestJet supervisor warned him that if he didn't delete the video, he wouldn't be able to board their flights the next day.
“I asked another employee to help me,” he wrote. -He was much nicer, but refused to give me a booking reference for my rebooked flight. “He asked me to come back to the airport tomorrow and ask at the office.” Chiu didn't get the help she needed without going public with her complaints, and the company didn't contact her until after they went public.
Many commenters sympathized with the writer, but a former flight attendant suggested that the airline may have just been following protocol. “It was a good decision,” he wrote. “I can't guarantee how they'll contact you, but it wasn't a bad decision.”
Another person added, “The passenger was sick and therefore should not travel by plane.” Commenters, even those who considered the decision a good one, unanimously criticized the company's communications and customer service: “Good decision, bad communication.”
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