Redmonds envisions artificial intelligence to help with issues such as support or reimbursement questions.
Anyone who uses digital services can encounter chatbots in more and more places, which are powered by a type of artificial intelligence to avoid the need for a human colleague to answer the most common questions and solve the most common problems. We have already written about this in relation to Nvidia and AMD, but it is worth being careful with them, which is perfectly embodied in the case of the airline Air Canada, which had to pay because of the masked person chatbot.
the the edge Based on his report, Microsoft is also working on its own solution for Xbox, which should not be confused with the company's AI assistant, Copilot. According to The Verge, Redmond is testing a new AI-powered Xbox chatbot that's primarily designed for automation: It will respond with support and refunds.
Sources familiar with Microsoft's plans for the website said that the software giant's developers are working on developing an artificial intelligence character that will be animated, so that when it answers something, it will be accompanied by an animation. The chatbot is said to be part of a larger initiative within Microsoft that aims to apply AI to the Xbox platform and its services (AI functions could be integrated into content production, game play, playtesting, and NPC operation, which the company has already collaborated on with the world).
The chatbot will be connected to the company's network and ecosystem documentation and will be able to provide information on questions that arise and even process refunds through Microsoft's support website. Based on sources, the company recently expanded testing of the technology, suggesting that a prototype “Xbox Support Virtual Agent” will one day be available to customers on a broader scale.
Microsoft confirmed to The Verge the existence of such a chatbot, which allows players to get help on specific topics more easily and quickly, either via voice or text. Like most chatbots, the Xbox One will start with a question about how it can help, and can provide information without delay in cases like a broken console or problems with subscriptions.
Microsoft is also reportedly considering developing AI-powered assistants for security and moderation tasks (including content moderation and assistance with enforcement and appeals), and is also looking into how AI-powered assistants can be integrated into video games, so players will get help. during playing. Microsoft recently promised that the next Xbox console would represent the biggest technology leap we've ever seen in a generation of hardware, and The Verge reports that part of that tech leap will include artificial intelligence.
