When he called his service provider when he returned home, he was told that the bill had not been sent in error.
A Florida man traveled to Switzerland with his wife, but when he returned home, ABC Action News reported He writes -His phone bill was higher than the Alps.
Rene Raymond He and his wife visited Europe last September and informed their service provider about the trip before they left. The man went to a T-Mobile store, where they told him he was covered, but didn't explain exactly what that meant. The couple didn't even think about the amount of texts and calls they sent while they were with their friends until they got back to the US.
Raymond, who has been a customer of the service provider for 30 years, initially thought it could only be $143 (which would still have been equivalent to about 53,000 Hungarian forints), but he eventually contacted customer service, where they confirmed that the amount had not been written down – in Abroad, it consumed a total of 9.3 GB of data traffic, which would not be particularly high, but in the case of international calls, the charges increase several times. The man then wrote a letter to the service provider, but did not receive a response. He contacted ABC Action News with his story, and T-Mobil wrote to him as follows:
If a customer is using an older plan that does not include data roaming, they should make sure to use Airplane mode and Wi-Fi when using data to ensure that the device is not connected to an international network.
However, days later, the amount was credited to Raymond's account, so he no longer had to worry about the 6-figure sum.
