A customer wanted to deposit money into an ATM at one of his bank branches, but when he accessed the ATM menu system with his card, he found that the menu item for the transaction he had initiated was grayed out, so he thought the machine had a technical glitch. However, after he left, he noticed that the money had been taken from his account, and reported the incident. azenpenzem.hu.
When the concerned customer complained to the bank, he was told that he had made a mistake, because he had acted negligently, and after entering the ATM with strong customer authentication and the PIN, he left without exiting the system.
By doing so, he effectively made it possible for the next person to withdraw cash through his login interface.
The customer who visited the premises also contacted the Financial Conciliation Board, which proved that there was no specific and clear information on the ATM screen, the machine room or its surroundings that would inform the person concerned that after entering the secret code, he entered the interface that provides access to your account, and you must exit it using the quick menu command before leaving. In the end, the Board found that the complainant was right, so the bank must compensate for the damage in the amount of HUF 150,000.
