IKEA Hungary changes the opening hours of its stores. From August 1, 2022, from Monday to Saturday between 10:00 am and 8:00 pm, and on Sundays between 10:00 am and 7:00 pm, visitors can visit the stores of Örs vezér tér, Budaörs and Soroksár, the company announcement says . IKEA customer service staff will be available from 8:30 to 19:00, and this customer service will be transferred to a remote point of sale.
Until now, IKEA stores in Hungary were open on weekdays from 9am to 9pm, and on weekends from 9am to 7pm.
We asked IKEA Hungary, which runs the store, why the opening hours were shortened. They say that due to the pandemic, customers’ habits and needs have changed, and people are shopping less and less during less crowded business hours, but prefer online shopping and other forms of shopping. “We also see that interest in interior design began to increase during the pandemic, and has been growing ever since,” they wrote.
Their ad also reveals why “the goal is to significantly expand the range of services that can be operated via remote access, customers can also use the help of a chatbot available 24 hours a day, and design services – for example, kitchen or bedroom design Provide more on time, and support in selecting the right products and finalizing orders should be strengthened.”
It will also be possible for customers to show the defective product or part of it to employees while the complaint is being processed, who will be able to assist them more easily.
