The National Retail Federation of the United States expects spending on return logistics to increase to $604 billion by 2025. There is no surprise in this, in the past 12 months alone nearly 40% of retailers have experienced that returned merchandise has increased costs Employment. These conclusions can be found in a global survey conducted by GXO Logistics.
Consumers have turned to online shopping during the pandemic, and the habit has continued after the ice thaw. And returns are a feature of e-commerce. In the past 12 months, 42% of customers have returned at least one piece of clothing purchased online. An understandable return policy is also one of the most important factors when choosing an e-business. This was also confirmed by 57% of consumers.
That is why retailers are increasingly focusing on this element of activity. Already 72% of them have invested in return processing operations, More than 25% of them were tempted to expand their storage capacity. Outsourcing is also dynamically evolving, helping retailers eliminate supply chain risks.
They are looking for a logistics partner that will support their e-commerce business with their advanced technology and turnover. Especially in light of the growing demand for returns processing, as it requires special technology to optimize inventory, notes Richard Causton, President of GCO Europe.
