Call center workers are being retrained in many places.
Artificial intelligence is appearing in more and more popular services, and IKEA seems to be no exception. The Swedish furniture company has already introduced an AI customer service named Billie to many parts of the world, which may soon take over for more people, he writes: Reuters.
In the past two years, the bot has handled 47 percent of customer questions coming into the call center, and at the same time, the giant has retrained people who previously worked in the call center. According to the Ingka Group, which handles labor affairs at IKEA, 8,500 of these workers have been retrained as interior design consultants since 2021, a job that is in high demand.
On the paid interface, we can consult with the company’s consultants via video chat, during which we can also request a product list, floor plan and 3D visual plan, so that we can better see how our apartment will change after the renovation. According to the company, MI’s expansion will not lead to job losses.
