McDonald's is removing automated, artificial intelligence-based ordering systems from more than 100 locations in the United States. The system, which uses voice recognition software to process orders, was announced for launch in 2019, according to reports BBC.
McDonald's told franchisees that it would remove the technology from more than 100 restaurants it has tested so far by the end of July, but made clear that this did not mean the end of such systems, according to a trade journal.
The technology was not met with full enthusiasm even upon its launch, although initially interest was that it could make people's work redundant. However, it is now clear that replacing human restaurant workers will not be as easy as the system's supporters had hoped.
As it turns out, AI-based technology has not proven to be completely reliable,
As a result, viral videos of bizarre and misinterpreted requests for everything from bacon ice cream to hundreds of dollars worth of chicken nuggets began circulating online.
In one video, viewed by 360,000 people on TikTok, one person claims his order was mixed up with another order, resulting in nine servings of tea being added to his bill. Another popular video shows two people laughing while adding hundreds of dollars' worth of chicken nuggets to their order, while the New York Post reported that another person was accidentally given bacon on their ice cream.
IBM, which developed the technology used in restaurants, said it would continue to work with McDonald's in the future.
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