Minister of National Economy, Marton Nagy, called on the Consumer Protection Authority to investigate the information and complaints handling obligations of online stores and courier companies, which will take the necessary measures to protect Hungarian families after completing the procedures, Ministry of National Economy. Economics (NGM) told MTI on Friday.
According to the statement, government offices acting as consumer protection authorities have received countless complaints regarding delivery problems related to products ordered online. While some packages are not delivered to customers for weeks, customer services are often inaccessible or complaints are not handled properly, resulting in a wide range of consumers suffering serious harm.
Therefore, the Ministry of National Economy called on the Consumer Protection Authority, which is under its professional supervision, to increase the monitoring of information and customer service obligations related to electronic stores and courier companies.
The ministry said that NGM and the Consumer Protection Authority are making every effort to ensure that Hungarian households do not suffer financial harm in relation to online orders.
Online consumer protection receives special attention
Online consumer protection is one of the most important priorities of Hungary's consumer protection policy, which is why the Consumer Protection Authority pays special attention to online stores throughout the year by checking their websites and making test purchases.
In the first half of the year, nearly three hundred investigations were conducted, with the rate of objections reaching 78%, primarily due to violations of the obligation to provide information. As part of the investigation, consumer protection fines amounting to approximately 70 million Hungarian forints have been imposed so far, the announcement said.
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