The rise of artificial intelligence (AI) is evident in almost all sectors, but at the same time, local subsidiaries of multiple companies are beginning to integrate it into their daily operations, mostly in the field of customer service, MTI wrote. Based on a statement from DLA Piper.
In its research, the consulting firm assessed the opinion of corporate decision-makers about the current state of artificial intelligence and its expected impact in the future.
DLA Piper conducted its independent survey with Coleman Park Research, in which 600 interviews were conducted.
According to the research, managers see the future in applying artificial intelligence.
In the case of 96%, AI is already integrated into the business in some way,
72% of them use an external technology provider’s tools or solutions. The most common application areas were customer service (59 percent), research and development, and product development (57 percent).
Executives also see AI as key to their companies’ future. Nearly half of the survey respondents consider its effective application to be critical to their company’s value creation and competitiveness.
About a third of managers are shy about introducing it widely, primarily due to the uncertainty surrounding the regulatory environment for AI.
Based on the results, 36% of those surveyed are not sure whether the introduction of AI in their state meets current legal requirements, and 39% also doubt the direction of development in the regulatory environment for AI.
65% of companies also terminated the contract with the company providing the AI solution, mostly due to ethical concerns.
